Valtera's research scientists are active in writing and professional affairs. In the interest of space, only important publications and presentations since 2000 are included in the list below, except for books. Please contact Valtera if you wish to view the complete list of publications dating back to the company's inception.
- Books
- Book Chapters
- Journal Articles
- SIOP Workshops, Symposia and Paper Presentations
- Other Presentations
Books
2011
Tippins, N.T., & Adler, S. (Eds.) (2011). Technology-enhanced assessment of talent. San Francisco: Jossey-Bass.
2010
Farr, J. & Tippins, N. (Eds.) (2010). Handbook of employee selection. New York: Routledge.
Tippins, N.T. & Hilton, M.L. (Eds.) (2010). A database for a changing economy: Review of the occupational information network (O*NET). Washington: The National Academies Press.
Lundby, K. (Ed.) (2010). Going global: Practical applications and recommendations for HR and OD professionals in the global workplace. San Francisco, CA: Jossey-Bass.
2000-2009
McPhail, S.M. (Ed.) (2007). Alternative validation strategies: Developing new and leveraging existing validity evidence. San Francisco: Jossey-Bass.
Ployhart, R., Schneider, B., & Schmitt, N. (2006). Staffing organizations: Contemporary practice and theory, 3rd ed. Mahwah, NJ: Erlbaum.
Schneider, B., & White, S. S. (2004). Service quality: Research perspectives. Thousand Oaks, CA: Sage.
Schneider, B., & Smith, D. B. (Eds.) (2004). Personality and organizations. Mahwah, NJ: Erlbaum.
1990-1999
Jeanneret, P.R. & Silzer, R.S., (Eds.) (1998). Individual psychological assessment: Predicting behavior in organizational settings. San Francisco, CA: Jossey-Bass.
Schneider, B., & Bowen, D.E. (1995). Winning the service game. Boston, MA: Harvard Business School Press. Translations published in Hebrew, Dutch, Korean, Portuguese, Thai, and Indonesian.
McPhail, S.M., Jeanneret, P.R., McCormick, E.J., & Mecham, R.C. (1991). Job analysis manual (Revised Edition). Palo Alto, CA: Consulting Psychologists Press, Inc.
Schneider, B. (Ed.) (1990). Organizational climate and culture. San Francisco: Jossey-Bass.
Book Chapters
In Press
McPhail, S. M., & Jeanneret, P.R. (In press). Individual psychological assessment. In N. Schmitt (Ed.), The Oxford handbook of personnel selection and assessment. New York, NY: Oxford University Press, Inc.
Ployhart, R. B., & Schneider, B. (In Press). The social and organizational context of personnel selection. In Schmitt, N. (Ed.), The Oxford handbook of personnel assessment and selection. Oxford, UK: Oxford University Press.
Schneider, B., & Lundby, K. (In Press). Service relationships: Nuances and contingencies. In Eby, L. T. & Allen, L. D. (Eds.), Personal relationships at work: The effects of positive and negative work relationships on employee attitudes, behavior and well-being. New York: Routledge/Psychology Press.
2011
Tippins, N.T. (2011). When bad things happen to people who try really hard: Ethical quandaries in test validation. In W.B. Johnson and G.P. Koocher (Eds.) Ethical conundrums, quandaries and predicaments in mental health practice: A casebook from the files of experts. New York: Oxford University Press.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011). Organizational climate research: Achievements and the road ahead. In N. M. Ashkanasy, C. Wilderom, & M. F. Peterson (Eds.), Handbook of organizational culture and climate, 2nd ed. (pp. 29-49). Thousand Oaks, CA: Sage.
Schneider, B. (2011). Organizational climate: Theory and evidence. In Gernsbacher, M.A., Pew, R.W., Hough, L., & Pomerantz, J.R. (Eds.). Psychology and the real world: Essays illustrating fundamental contributions to society (pp. 255-262). New York: Worth Publishers.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2011). Perspectives on organizational climate and culture. In Zedeck, S. (Ed.), Handbook of industrial and organizational psychology (Volume 1, pp. 373-414). Washington, D.C.: American Psychological Association.
McCollum, J. and Moses J.L. (2011). The management development legacy of Robert K. Greenleaf. In S.R. Ferch and L.C. Spears, The spirit of servant leadership, New York: Paulist Press.
2010
Jeanneret, R. & Zedeck, S. (2010). Professional guidelines/standards. In J.F. Farr & N.T. Tippins (Eds.) Handbook of employee selection. New York: Routledge.
McPhail, S.M., & Stelly, D.J. (2010). Validation strategies. In J.C. Scott & D.H. Reynolds (Eds.), Handbook of workplace assessment: Selecting and developing organizational talent. Hoboken, NJ: Pfeiffer.
Tippins, N.T., Papinchock, J.M., & Solberg, E.C. (2010). Decisions in developing and selecting assessment tools. In J.F. Farr & N.T. Tippins (Eds.) Handbook of employee selection. New York: Routledge.
Ryan, A.M. & Tippins, N.T. (2010). Global applications of assessment. In J.C. Scott & D.H. Reynolds (Eds.) Handbook of workplace assessment: Evidence-based practices for selecting and developing organizational talent: Designing and implementing global selection systems. San Francisco: Jossey-Bass.
Schneider, B., Macey, W. H. Barbera, K. M., & Young, S. A. (2010). The role of trust in understanding employee engagement. In Albrecht, S. (Ed.), The handbook of employee engagement (pp. 159-173). Cheltenham, UK: Edwin-Elgar.
2009
Tippins, N.T. (2009). Adverse impact in employee selection procedures from the perspective of an organizational consultant. In J.L. Outtz (Ed.) Adverse impact: Implications for organizational staffing and high stakes selection. New York: Routledge.
Tippins, N.T. & Coverdale, S.H. (2009). Performance management of the future. In J. W. Smither and M. London (Eds.) Performance management: Putting research into action. San Francisco: Jossey-Bass.
2008
Jeanneret, P.R. (2008). The keys to successful project management. In J.W. Hedge, and W.C. Borman (Eds.), The I/O consultant: Advice and insights for building a successful career. Washington, DC: American Psychological Association.
Tippins, N.T. (2008). The importance of professional affiliations and service to the professional society. In J. W. Hedge and W. C. Borman (Eds.), The I/O consultant: Advice and insights for building a successful career. Washington: American Psychological Association.
Schneider, B. (2008). The people still make the place. In Smith, D.B. (Ed.), The people make the place: Dynamic linkages between individuals and organizations (pp. 267-289). Mahwah, NJ: Erlbaum.
2007
McPhail, S.M. (2007). Development of validation evidence. In S.M. McPhail (Ed.), Alternative validation strategies: Developing new and leveraging existing validity evidence. San Francisco, CA: Jossey-Bass.
Tippins, N.T. & Macey, W.H. (2007). Consortium studies. In S.M. McPhail (Ed.), Alternative validation strategies: Developing new and leveraging existing validity evidence. San Francisco, CA: Jossey-Bass.
Tippins, N.T. (2007). Employee selection. In S.G. Rogelberg (Ed.), Encyclopedia of industrial and organizational psychology. Thousand Oaks, CA: Sage.
2006
Macey, W.H., & Schneider, B. (2006). Employee experiences and customer satisfaction: Toward a framework for survey design with a focus on service climate. In A. I. Kraut (Ed.), Getting action from organizational surveys: New concepts, technologies and applications (pp. 53-75). San Francisco: Jossey-Bass.
Macey, W.H., & Eldridge, L. (2006). National norms vs. consortium data: What do they tell us? In A. I. Kraut (Ed.), Getting action from organizational surveys: New concepts, technologies and applications (pp. 352-376). San Francisco: Jossey-Bass.
Jeanneret, P.R. (2006). Individual psychological assessment. In S.G. Rogelberg (Ed.). Encyclopedia of industrial and organizational psychology. Thousand Oaks, CA: Sage Publications.
Barbera, K.M., & Young, S.A. (2006). Online reporting: Real time, real impact, real opportunities. In A.I. Kraut (Ed.), Getting action from organizational surveys: New concepts, methods, and applications (pp. 213-237). San Francisco: Jossey-Bass.
Schneider, B. (2006). Services management. In W. B. Rouse (Ed.). Enterprise transformation: Understanding and enabling fundamental change (pp. 161-173). New York: Wiley.
Smith, D. B., Schneider, B., & Dickson, M. W. (2006). Meso organizational behaviour: Comments on the third paradigm. In S. R. Clegg, C. Hardy, T. B. Lawrence, & W. R. Nord (Eds.), The Sage handbook of organizational studies, 2nd ed. (pp. 149-164). London: Sage.
Lundby, K. M., & Johnson, J.W. (2006). Relative weights of predictors: What is important when many forces are operating? In A. I. Kraut (Ed.), Getting action from orgnizational surveys: New concepts, technologies and applications. San Francisco, CA: Jossey-Bass.
2005
Jeanneret, P.R. (2005). Professional/technical authorities and guidelines. In F.J. Landy (Ed.), Employment discrimination: Behavioral, quantitative and legal perspectives. San Francisco, CA. Jossey-Bass.
Gelfand, M. J., Nishii, L. H., Raver, J. L., & Schneider, B. (2005). Discrimination in organizations: An organizational-level systems perspective. In R. L. Dipboye and A. Colella (Eds.), Discrimination at work: The psychological and organizational bases. (pp. 89-116). Mahwah, NJ: Erlbaum.
Nishii, L. H., & Schneider, B. (2005). HRM in Services: The contingencies abound. In C. L. Cooper & R. Burke (Eds.), Reinventing HR: Challenges and new directions (pp. 209-238). London: Routledge.
Ployhart, R. E., & Schneider, B. (2005). Multilevel selection and prediction: Theories, methods, and models. In A. Evers, O. Smit-Vosknijt, & N. Anderson (Eds.), Handbook of selection. Oxford, UK: Blackwell.
2004
Jeanneret, P.R., D’Egidio, E.L., & Hansen, M.A., (2004). Assessment and development opportunities using the Occupational Information Network (O*NET). In Hersen, M. and Thomas, J.C., (Eds.), Comprehensive handbook of psychological assessment, Vol. 4, industrial and organizational assessment. Hoboken, NJ: John Wiley and Sons.
Schneider, B., & Smith, D. B. (2004). Personality and organizational culture. In B. Schneider and D.B. Smith (Eds.), Personality and organizations (pp. 347-370). Mahwah, NJ: Erlbaum.
Smith, D. B., & Schneider, B. (2004). Where we’ve been and where we’re going: Some conclusions regarding personality and organizations. In B. Schneider and D.B. Smith (Eds.), Personality and organizations (pp. 387-404). Mahwah, NJ: Erlbaum.
Lundby, K. M., & Fenlason, K. J. (2004). Service Climate and Employee Satisfaction in Linkage Research: Which Matters? When and Why? In A. Buono (Ed.), Creative consulting: Innovative perspectives in managmeent consulting. Greenwich, Conneticut: IAG Publishing.
2003
Tippins, N.T. (2003). Issues in implementing large-scale selection programs. In J. Hedge and E. Pulakos (Eds.), Implementing organizational interventions: Steps, processes, and best practices. San Francisco: Jossey-Bass.
Schneider, B. (2003). Introduzione, Clima organizzativo e cultura. In V. Majer & G. Marocci (Eds.), Il clima organizzativo (pp. 13-16). Rome, Italy: Carocci.
2002
Tippins, N.T. (2002). The Americans with Disabilities Act and employment testing. In R. Ekstrom (Ed.), Assessment of individuals with disabilities sourcebook. Washington, DC: American Psychological Association.
Tippins, N.T. (2002). OD and IT: Practicing OD in the virtual world. In A. Church and J. Waclawski (Eds.), Organization development: A data-driven approach to organizational change. San Francisco: Jossey-Bass.
Vacc, N.A., & Tippins, N.T. (2002). Documentation required for special testing accommodation. In R. B. Ekstrom and D. K. Smith (Eds.,) Assessing individuals with disabilities in educational, employment, and counseling settings. Washington,DC: American Psychological Association.
Schneider, B., Smith, D.B., & Paul, M.C. (2002). Attraction-selection-attrition model of organizational functioning. In M. Erez, H. Thierry, & U. Kleinbeck (Eds.), Work motivation in the context of a globalizing economy. Mahwah, NJ: Erlbaum.
Ployhart, R. E.,& Schneider, B. (2002). A multilevel perspective on personnel selection research and practice: Implications for selection system design, assessment and construct validation. In F. Yammarino and F. Dansereau (Eds.), Many faces of multi-level theories (pp. 95-140). Oxford, UK: Elsevier.
Ployhart, R. E., & Schneider, B. (2002). A multilevel perspective on personnel selection: When will practice catch up? In F. Yammarino, & F. Dansereau (Eds.), Many faces of multi-level theories (pp. 165-175). Oxford, UK: Elsevier.
2001
Schneider, B. (2001). Benjamin Schneider. In R. P. Fisk, S. J. Grove, and J. John (Eds.), Services marketing self-portraits: Introspections, reflections, and glimpses from the experts (pp. 173-188). Chicago: American Marketing Association.
Lundby, K.L. Fenlason, K., & Magnan, S. (2001). New directions for linking research: Employee satisfaction as an outcome or predictor? In A. Buono (Ed.), Research in management consulting: Current trends in management consulting. Greenwich, Connecticut: IAG Publishing.
2000
Schneider, B., Smith, D.B., & Goldstein, H.W. (2000). Toward a person-environment psychology of organizations. In W. B. Walsh, K. H. Craik, & R. H. Price (Eds.), Person-environment psychology, 2nd ed. (pp. 61-86). Mahwah, NJ: Erlbaum.
Schneider, B., Bowen, D. E., Holcombe, K. M., & Ehrhart, M. E. (2000). The climate for service: Evolution of a construct. In N.M. Ashkanasy, C. Wilderom, and M.F. Peterson (Eds.), Handbook of organizational culture and climate (pp. 21-36). Thousand Oaks, CA: Sage.
Schneider, B. (2000). The psychological life of organizations. In N.M. Ashkanasy, C.Wilderom, and M.F. Peterson (Eds.), Handbook of organizational culture and climate (pp. xvii-xxii). Thousand Oaks, CA: Sage.
Schneider, B., Smith, D.B., & Sipe, W. (2000). Personnel selection psychology: Multi-level views. In K.J. Klein & S.W.J. Kozlowski (Eds.), Multi-level theory, research, and methods in organizations (pp. 91-120). San Francisco: Jossey-Bass.
Bowen, D.E., Schneider, B., & Kim, S. (2000). Shaping service cultures through strategic human resources management. In T.A. Swartz and D. Iacobucci (Eds.), Handbook of services marketing & management (pp. 439-454). Thousand Oaks, CA: Sage.
Journal Articles
* Note: Only journal articles from 2000 to the present are listed here.
In Press
Moses, J.L. (In Press). Individual assessment: You pay for what you get. Perspectives on Science and Practice.
Davison, H. K., Maraist, C. C., Hamilton, R. H., & Bing, M. N. (In Press). To Screen or Not to Screen? Using the Internet for Selection Decisions. Employee Responsibilities and Rights Journal.
Taing, M.U., Smith, T., Singla, N., Johnson, R.E., & Chang, C. -H. (In Press). Longitudinal Effects of Goal Orientation on Goal-setting and Performance: Moderating and Main Effects, Journal of Applied Social Psychology.
Chi, N-W., Grandey, A. A., Diamond, J. A., & Krimmel, K. R. (In Press). Want a tip? Service performance as a function of emotion regulation and extraversion. Journal of Applied Psychology.
2011
Ehrhart, K. E., Witt, L. A., Schneider, B., & Perry, S. J. (2011). Service employees give as they get: Internal service as a moderator of the service climate – service outcome link. Journal of Applied Psychology, 96, 423-431.
Schneider, B. & Paul, K.B. (2011). In the corporation we trust. HR Magazine, Vol. 56 (1), pp. 40-43.
Davison, H. K., Maraist, C., & Bing, M. N. (2011). Friend or foe? The promise and pitfalls of using social networking sites for HR decisions. Journal of Business and Psychology, 26 (2), 153-159.
Stark, S., Chernyshenko, O.S., Drasgow, F., Lee, W.C., White, L.A., & Young, M.C. (2011). Optimizing prediction of attrition with the U.S. Army's Assessment of Individual Motivation (AIM). Military Psychology, 23, 180-201.
Shockley, K., & Singla, N.(2011). Reconsidering Work-Family Interactions and Satisfaction: A Meta-Analysis, Journal of Management, 37 (3).
2010
Johnson, J. W., Steel, P., Scherbaum, C. A., Hoffman, C. C., Jeanneret, P. R., & Foster, J. (2010). Validation is Like Motor Oil: Synthetic is Better. Industrial and Organizational Psychology: Perspectives on Science and Practice, Vol. 3 (2), pp. 305-328.
Lundby, K. & Jolton, J. (2010). HR’s role in the new global reality. Invited submission to Human Capital Review.
Jagacinski, C. M., Kumar, S., Boe, J. L., Lam, H., & Miller, S. A. (2010). Changes in achievement goals and competence perceptions across the college semester. Motivation and Emotion, 34, 191-204.
Grandey, A. A., & Diamond, J. A. (2010). Interactions with the public: Bridging job design and emotional labor perspectives. Journal of Organizational Behavior, 31, 338-350.
2009
Schneider, B., Macey, W.H., Barbera, K.M., & Martin, N. (2009). Driving customer satisfaction and financial success through employee engagement. People and Strategy, 32, 22-27.
Schneider, B., Macey, W.H., Lee, W.C. & Young, S.A. (2009). Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance. Journal of Service Research, 12, 3-14.
Mayer, D. M., Ehrhart, M. W., & Schneider, B. (2009). Service attribute boundary conditions of the service climate – customer satisfaction link. Academy of Management Journal, 52, 1034-1050.
Tippins, N.T. (2009) Internet alternatives to traditional proctored testing: Where are we now? Industrial and Organizational Psychology: Perspectives on Science and Practice, 2, 2-10.
Tippins, N.T. (2009) Where is the unproctored internet testing train headed now? Industrial and Organizational Psychology: Perspectives on Science and Practice, 2, 69-76.
Kowske, B., Lundby, K., & Rasch, R. (2009). Turning survive into thrive: Managing survivor engagement in a downsized organization. People & Strategy, 32(4), 48-56.
2008
Macey, W.H., & Schneider, B. (2008). Engaged in engagement: We are delighted we did it. Industrial and Organizational Psychology: Perspectives on Science and Practice, 1, 76-83.
McPhail, S.M. (2008). Alternative validation strategies. PTC Quarterly, 5, 5-6, 8.
Moses, J. (2008). Assessment centers work, but for different reasons. Industrial and Organizational Psychology: Perspectives on Science and Practice, 1, 134-136.
Nishii, L. H., Lepak, D., & Schneider, B. (2008). Employee attributions of the “why” of HR practices: Their effects on employee attitudes and behavior, and customer satisfaction. Personnel Psychology, 61, 503-546.
Lundby K. & Partha, S. (2008). Power of Engagement. Modern Workplace Section, South China Morning Post.
Lundby K. & Partha, S. (2008). Expats Display Greater Enthusiasm. Modern Workplace Section, South China Morning Post.
Yang, L.Q., Levine, E. L., Smith, M. A., Ispas, D., & Rossi, M. E. (2008). Person-environment fit or person plus environment: A meta-analysis of studies using polynomial regression analysis. Human Resource Management Review, 18, 311-321.
2007
Schneider, B., Young, S.A., & Macey, W.H. (2007). Service smarts. Marketing Management, 16, 29-34.
Salvaggio, A.N., Schneider, B., Nishii, L.H., Mayer, D.E., Ramesh, A., & Lyon, J.S. (2007). Manager personality, manager service quality orientation, and service climate: Test of a model. Journal of Applied Psychology, 92, 1741-1750.
Mayer, D.M., Nishii, L.M., Schneider, B., & Goldstein, H.W. (2007). The precursors and products of fair climates: Group leader antecedents and employee attitudinal consequences. Personnel Psychology, 60, 929-964.
2006
Tippins, N.T., Beatty, J., Drasgow, F., Gibson, W.M., Pearlman, K., Segall, D.O., & Shepherd, W. (2006). Unproctored internet testing in employment settings. Personnel Psychology, 59, 189-225.
Schneider, B., Macey, W.H., & Young, S.A. (2006). The climate for service: A review of the construct with implications for achieving customer life-time value goals. Journal of Relationship Marketing, 5, 111-132.
Wiley, J.W., Brooks, S.M., & Lundby, K.M. (2006). Put your employees on the other side of the microscope. Human Resource Planning, 29(2), 15-21.
Robert, C., Lee, W.C., & Chan, K-Y. (2006). Measurement equivalence in the measurement of culture: An examination of the influence of culture, language and translation, occupation, and response context. Personnel Psychology, 59, 65-99.
2005
Jeanneret, P.R., & Stelly, D.J. (2005). Report in the matter of test development and implementation for jobs in the accounting, clerical, and public works job families in compliance with the consent decree with the Jefferson County Personnel Board. Expert Report Submitted to the United States District Court for the Northern District of Alabama, Southern Division. Cause No. CV-75-S-666-S, CV-74-S-17-S, CV-74-S-12-S.
McPhail, S.M. (2005). Auditing selection processes: Application of a risk assessment model. The Psychologist-Manager Journal, 8, 205-221.
Schneider, B., Ehrhart, M.W., Mayer, D.E., Saltz, J., & Niles-Jolly, K.A. (2005). Understanding organizational – customer links in service settings. Academy of Management Journal, 48, 1017-1032.
2004
Ryan, A.M. & Tippins, N.T. (2004) Attracting and selecting: What psychological research tells us. Human Resource Management, 43, 305-318.
Schneider, B. (2004). Welcome to the world of services management. Academy of Management Executive, 18, 144-150.
2003
Jeanneret, P.R., & Strong, M.H. (2003). Linking O*Net job analysis information to job requirement predictors. An O*NET application. Personnel Psychology, 56, 465-492.
Ryan, A.M. & Tippins, N.T. (2003) Why SIOP needs an association with APA. The Canadian Society for Industrial & Organizational Psychology, 19, 11-14.
Schneider, B., Godfrey, E., Hayes, S., Huang, M., Lim, B. C., Raver, J.R., & Ziegert, J. (2003). The human side of strategy: Employee experiences of strategic alignment in a service organization. Organizational Dynamics, 32, 122-141.
Schneider, B., Hanges, P. J., Smith, D. B., & Salvaggio, A. N. (2003). Which comes first: Employee attitudes or organizational financial and market performance? Journal of Applied Psychology, 88, 836-851.
Lundby, K. M., Fenlason, K. J., Rasinowich, C. (2003). Using linkage research to make your scorecard more actionable. Marketing Research, Winter, 14-19.
Lundby, K.L. & Christianson DeMay, C (2003). Leveraging Employee-Customer Linkages to Build Customer Loyalty. Quirk’s Marketing Research Review, 17(9), 46-52.
Parker, C.P., Baltes, B.B., Young, S.A., Huff, J., Altmann, R., LaCost, H., & Roberts, J.E. (2003). Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24, 389-416.
2002
Schneider, B., Salvaggio, A.N., & Subirats, M. (2002). Service climate: A new direction for climate research. Journal of Applied Psychology, 87, 220-229.
Schneider, B., Ehrhart, K.H, & Ehrhart, M.E. (2002). Understanding high school student leaders, II: Peer nominations of leaders and their correlates. Leadership Quarterly, 13, 275-299.
Chung, B.G., & Schneider, B. (2002). Serving multiple masters: Role conflict experienced by service employees. Journal of Services Marketing, 16, 70-85.
2001
Schneider, B. (2001). Fits about fit. International Review of Applied Psychology, 50, 141-152.
Schneider, B. (2001). Organizational climate. Risorsa Uomo, VIII, 229-240. (In Italian.)
Lundby, K.L. Fenlason, K., & Magnan, S. (2001). Linking employee and customer data to business performance – difficult but not impossible: Some lessons from the field. Consulting Psychology Journal: Practice and Research, 53(1), 55-34.
Stark, S., Chernyshenko, O.S., Chan, K.Y., and Lee, W.C. (2001). Effects of the testing situation on item responding: Cause for concern. Journal of Applied Psychology, 86, 943-953.
2000
Dalessio, A.T., Hoffman, C., Reilly, R.R., Hinrichs, J., Pearlman, K., Tippins, N.T., and Smither, J.W. (2000). Publishing applied work. The Industrial-Organizational Psychologist, 37, 88-99.
Schneider, B. (2000). Brand image from the inside out. Journal of Brand Management, 7, 233-240.
White, S.S., & Schneider, B. (2000). Climbing the commitment ladder: The role of expectations disconfirmation on customers' behavioral intentions. Journal of Service Research, 2, 240-253.
SIOP Workshops, Symposia and Paper Presentations (2005 – present)
* Note: Only SIOP presentations from 2005 to the present are listed here.
2011
Macey, W.H., Maraist, C.C., & Beres, R. (2011, April). Advances in text analytics: Their application to employee opinion research. Symposium presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Tippins, N.T. (2011, April). A database for a changing economy: Review of the O*NET. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Tippins, N.T. & Lundby, K.M. (2011, April). Globalization of I-O: Some current (troublesome?) professional practice issues. Symposium presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Tippins, N.T. (2011, April). Adverse impact analysis: Contemporary perspectives and practices. Symposium presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Tippins, N.T. (2011, April). What convinces us, doesn’t necessarily convince execs: What they didn’t teach you in grad school about influencing. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Schneider, B. (2011, April). Toxic emotions: Considering the hidden consequences of the recession. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Schneider, B. (2011, April). Controversies and challenges in employee engagement: Perspectives from leading experts. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
LoVerde, M.L. (2011, April). Making selection decisions using test scores: Robots versus fortune tellers. Debate presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Strong, M. (2011, April). Norming personality assessments: Challenges and practical considerations. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Lam, H., Young, S.A., & Macey, W.H. (2011, April). What to know before the survey: Indicators of employee engagement. Symposium presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Lee, W.C. (2011, April). Text mining insights. Roundtable Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Lee, W.C. & Diamond, J. (2011, April). Guiding undergraduates to I-O: Attracting talent and providing opportunities. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Sady, K. (2011, April). Conditional reasoning tests: Where we are and where we’re going. Symposium presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
Smith, M.A. (2011, April). Building a workforce to meet immediate societal needs. Panel Discussion presented at the 26th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Chicago, IL.
2010
Macey, W.H. (2010, April). The SIOP Conference past and present: A retrospective and critique. Special Event presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Macey, W.H. (2010, April). Evolving human capital research and analytics. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Macey, W.H. (2010, April). Beyond engagement! What’s next in the new economic climate? Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Macey, W.H. (2010, April). Shape of things to come: What is the new world of work? Theme Track Introduction and Opening Panel presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Macey, W.H., Barbera, K.M., Halamaj, J., Stoll, J.A., & Lam, H. (2010, April). Role of surveys in maintaining a positive employee relations climate. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Jeanneret, P.R. (2010, April). Individual assessment: Where we are; Where should we be? Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Jeanneret, P.R. (2010, April). The science-practice gap: A fishbowl exercise focused on changing the future. Special Event presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
McPhail, S.M. (2010, April). Clinical versus I-O executive coaching boundaries: Mock ethics board hearing. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
McPhail, S.M. (2010, April). Views on sensitivity reviews: Who, how, and what’s next. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Tippins, N.T. (2010, April). Unproctored internet testing: What to consider before taking the leap (To jump or not to jump?) Workshop presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Tippins, N.T. (2010, April). Envisioning the next twenty-five years of I-O practice – An exercise. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Tippins. N.T. (2010, April). Revision of the Standards for Educational and Psychological Testing. Special Event presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Tippins, N.T. (2010, April). Supporting practitioners and those they serve. Special Event presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Tippins, N.T. (2010, April). The making of a book in SIOP's Professional Practice Series. Special Event presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Moses, J. (2010, April). Assessment center 2.0: Holes, fixes, and projections. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Schneider, B. (2010, April). The impact of internal customer service on organizations. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Schneider, B., Lee, W.C., & Beres, R. (2010, April). Engagement and related constructs: Antecedents and outcomes. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Lundby, K.M. (2010, April). Going global: Nuggets of wisdom from the professional practice series. Panel discussion at 25th Annual Meeting of the Society for Industrial and Organizational Psychology, Atlanta, GA.
Lundby, K.M. (2010, April). In McGonigle (Coordinator) Going global: Considerations in establishing and managing global assessment and survey systems. Preconference workshop at 25th Annual Meeting of the Society for Industrial and Organizational Psychology, Atlanta, GA.
Coverdale, S.H. (2010, April). Global leadership assessment and development: Challenges and lessons learned. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
LoVerde, M.L. & Solberg, E.G. (2010, April). International perspectives on the practice of I-O psychology. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Maraist, C.C. (2010, April). Using situational judgment tests to measure teamwork and communication. Symposium presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Maraist, C.C. (2010, April). Networking opportunity on uses of social networking web sites in HR. Roundtable Discussion/Conversation Hour presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Halamaj, J. (2010, April). Identified employee surveys: Pros, cons, what we know/don’t know. Debate presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Solberg, E.G. (2010, April). Selection system obstacles: What do I do now? Roundtable Discussion/Conversation Hour presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Smith, M.A. (2010, April). Legal issues in job analysis: Avoiding lawsuits without breaking budgets. Panel Discussion presented at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Singla, N. (2010, April). Aligning business and functions for customer service. Panel discussion at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
Singla, N. (2010, April). Can perceived organizational support negate bad supervision? A look at counterproductive work behavior and productivity. Presentation at “Novel and Interactive Approaches to Understanding Counterproductive Work Behavior” symposium at the 25th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Atlanta, GA.
2009
Macey, W.H., Schneider, B., & Lam, H. (2009, April). New frontiers in linkage research: Linking across time and place. Symposium presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Macey, W.H. & Young, S.A. (2009, April). Analyzing survey data: Choosing the method and message that best answers the question. Workshop presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Jeanneret, P.R. (2009, April). Exploring the validity and utility of the O*NET. Symposium presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Jeanneret, P.R. & Smith, M.A. (2009, April). Minimum standards for job analysis: How little is enough? Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Jeanneret, P.R. (2009, April). Synthetic validity: Practical questions and answers. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Jeanneret, P.R. (2009, April). Test development and validation. Community of Interest presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
McPhail, S.M. (2009, April). Audits of human resources programs. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
McPhail, S.M. (2009, April). Validating minimum qualifications: Getting the maximum out of your minimums. Roundtable Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
McPhail, S.M. & Maraist, C.C. (2009, April). Ethics: How can we help organizations do the right thing? Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Tippins, N.T. (2009, April). Selection of first-line supervisors: What we know. Workshop presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Tippins, N.T. (2009, April). Sisterhood of the traveling careers: I-O women psychologists’ successful transitions. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Tippins, N.T. (2009, April). The value of science and evidence to practitioners and organizations. Special Event presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Tippins, N.T. & Coverdale, S.H. (2009, April). Performance management: Putting research into practice. Symposium presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Schneider, B. (2009, April). An international symposium on disentangling engagement. Symposium presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Schneider, B. (2009, April). Getting to know your SIOP Fellows. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Schneider, B. (2009, April). Practicing I-O psychology from EBMgt perspective—Is this what we do now? Special Event presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Schneider, B. (2009, April). The zeitgeist of the future. Roundtable Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Moses, J.L. (2009, April). Measuring complex dimensions with executive assessment centers: Challenges and solutions. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Heck, M. (2009, April). Technology leaders discussion: Trends impacting industrial-organizational psychologists. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Maraist, C.C. (2009, April). The future of SJTs: Where do we go from here? Roundtable Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Maraist, C.C. (2009, April). The accidental resumé: Legal and practical issues of e-screening. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Solberg, E.G. (2009, April). Talent acquisition nirvana?: Integrating selection testing with applicant. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Halamaj, J. (2009, April). Yakitiyack don’t talk back: New perspectives on survey action planning. Panel Discussion presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Singla, N. (2009, April). Reconsidering work-family interactions and satisfaction: A meta-analysis. Presentation at Top Poster session at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Singla, N. (2009, April). Can there be too much of a good thing? Self-esteem and its impact on CWB. Presentation at “Deviant Behavior and Self” symposium at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
Singla, N. (2009, April). Longitudinal effects of goal orientation on goal-setting and performance. Poster presented at the 24th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New Orleans, LA.
2008
Jeanneret, P.R. (2008, April). Individual assessment: Does the research support the practice? Symposium given at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Jeanneret, P.R. (2008, April). Test validity: A multiple stakeholder approach. Symposium given at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
McPhail, S.M. (2008, April). Conducting applied I-O research: Pitfalls and opportunities. Chair, Panel Discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
McPhail, S.M. (2008, April). The consultant perspective on validation research. Paper presented as part of a symposium titled, Test Validity: A Multiple Stakeholder Approach at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
McPhail, S.M. (2008, April). Advancing work/job analysis: Challenges and opportunities. Panelist, Panel Discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Tippins, N.T. (2008, April). Validation research strategies: Ensuring situational sufficiency and “appropriate” professional rigor. Panel discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Tippins, N.T. (2008, April). Internet testing: Current issues, research, solutions, guidelines, and concerns. Panel discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Tippins, N.T. (2008, April). Current issues in I-O practice. Panel discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Tippins, N.T. (2008, April). A special debate on the state of I-O training. Debate presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Tippins, N.T. (2008, April). A unique career in I/O psychology. Panel discussion presented at the meeting of the Lee Hakel I/O Doctoral Consortium of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Schneider, B. (2008, April). What does employee engagement predict? Symposium given at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Schneider, B. & Macey, W.H. (2008, April). SIOP’s new journal: Continuing the dialogue on employee engagement. Panel discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Schneider, B. (2008, April). Preparing for the future: A critical and constructive look at I-O education. Keynote address presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Schneider, B. (2008, April). The future of I-O education: Theme track integration and open forum. Panel discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Maraist, C.C. (2008, April). SJTs aren’t just for selection: Use in development and training. Panel discussion presented at the 23nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Halamaj, J. (2008, April). Life in a consortium: Using benchmarking to drive organizational change. Panel Discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Halamaj, J. (2008, April). Business-driven 360-degree feedback. Symposium presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Halamaj, J. (2008, April). Contrasting I-O professionals’ experience as internal staff and external consultants. Panel Discussion presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Solberg, E.G. (2008, April). Developing selection testing systems: When things get tough. Roundtable Discussion at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Solberg, E.G. (2008, April). Are happy workers more productive? A task-based analysis. Poster presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Solberg, E.G., (2008, April). Empirical keying of personality-oriented data: Development and comparison of methods. Symposium given at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
Singla, N. (2008, April). Exploring charismatic leadership: A test of self-concept theory. Poster presented at the 23rd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), San Francisco, CA.
2007
Jeanneret, P.R. (2007, April). Executive assessment: The role of assessment “tools” in E.A. Presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Jeanneret, P.R. (2007, April). Individual assessment today: what works, and what doesn’t work! Panel discussion presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
McPhail, S.M. (2007, April). Alternative validation strategies. Chair, Panel Discussion presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Tippins, N.T. (2007, April). Checking in with the scientist-practitioner model: How are we doing? Paper presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Tippins, N.T. (2007, April). Alternative validation strategies: Developing new and leveraging existing validation strategies. Paper presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Tippins, N.T. (2007, April). Validity generalization in the workplace. Paper presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Barbera, K.M. & Halamaj, J. (2007, April). Survey stakeholders: Balancing diverse and sometimes conflicting needs. Practice Forum held at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Schneider, B., Tippins, N.T., & Young, S. A. (2007, April). Fits about fit: Can you have too much of a good thing and is there anything you can do about it? Workshop presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Schneider, B. (2007, April). Services management. Symposium given at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Schneider, B. (2007, April). Fit happens. Symposium given at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Schneider, B. (2007, April). Survey stakeholders. Symposium given at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
Maraist, C.C. (2007, April). Why use situational judgment tests for training and development? Roundtable presented at the 22nd Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), New York, NY.
2006
Jeanneret, P.R. (2006, May). Resolved: The APA ethics code is inadequate for I-O psychology. Debate presented at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
Jeanneret, P.R. (2006, May). Executive assessment and selection. Community of interest presented at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
Jeanneret, P.R. (2006, May). Recent trends in adverse impact litigation. Panel discussion presented at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
Tippins, N.T. (2006, May). Adverse impact from the perspective of an organizational consultant. Paper presented at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
Schneider, B., Macey, W.H., Young, S.A., & Lee, W. (2006, May). Service climate, service engagement and the American Customer Satisfaction Index. Symposium given at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
Schneider, B. (2006, May). Managing networked organizations: The role of internal service. Symposium given at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
LoVerde, M.A. (2006, May). Internal versus external consulting: Pros, cons, and lessons learned. Panel discussion presented at the 21st Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Dallas, TX.
2005
Macey, W.H. & Tippins, N.T. (2005, April). Applicant reactions and web-based screening systems: Opportunities and challenges for systems architecture. In A.M. Ryan and S.Schinkel (co-chairs), Giving Feedback to applicants: Advantageous or Adverse? Paper presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Macey, W.H. (2005, April). Surveys throughout the employment lifecycle: What matters, when. Workshop given at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Macey, W.H. (2005, April). The future of I-O psychology. Panel discussion given at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Macey, W.H. (2005, April). Giving feedback to applicants: Advantageous or adverse? Symposium given at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Jeanneret, P.R. (2005, April). Hiring safe workers: Improving job safety through better selection. Practitioner forum presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Jeanneret, P.R., Tippins, N.T., & Maraist, C.C. (2005, April). Technology use in selection: Past, present, and future. Panel discussion presented at the 20th Annual Conference of the Society for Industrial and Organizations Psychology (SIOP), Los Angeles, CA.
Jeanneret, P.R. (2005, April). The changing nature of work: Longitudinal analyses with the PAQ. Symposium presented at the 20th Annual Conference of the Society for Industrial and Organizations Psychology (SIOP), Los Angeles, CA.
Jeanneret, P.R. (2005, April). Reflections on the Delaware case. authorities and reverse regression. Presented at the 20th Annual Conference of the Society for Industrial and Organizations Psychology (SIOP), Los Angeles, CA.
McPhail, S.M. (2005, April). Defining the internet applicant: Current guidance and issues. Panel Discussion presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
McPhail, S.M. (2005, April). Beyond cheating: Additional issues in test security in the public sector. Paper presented in Practitioner’s Forum-Maintaining Test Security in a “Cheating” Culture at the 20th Annual Meeting of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Tippins, N.T. & McPhail, S.M. (2005, April). Professional ethics in the practice of I/O psychology. Continuing Education Workshop presented at the 20th Annual Conference of the Society of Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Tippins, N.T. (2005, April). Practically speaking, does stereotype threat really matter? Panel discussion presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Tippins, N.T. (2005, April). Past presidents reflect on SIOP’s past, and project its future. Special event held at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Tippins, N.T. (2005, April). Doctoral training in I-O psychology: Current trends and future needs. Panel discussion presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Schneider, B. (2005, April). The usefulness of personality variables at work. Panel discussion conducted at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Schneider, B. (2005, April). Elucidating ‘This thing called fit’: Toward a multidimensional approach. Symposium given at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Schneider, B. (2005, April). Organizational climate and culture: Two perspectives separated by a common construct. Symposium given at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Schneider, B. (2005, April). Gaining visibility for your work. Panel discussion conducted at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Strong, M.H. (2005, April). Technological solutions for role-based human resource systems. Presentation at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
LoVerde, M. L. & Maraist, C.C. (2005, April). Validation studies: Working with difficult clients or data. Presented at the 20th Annual Conference of the Society for Industrial and Organizational Psychology (SIOP), Los Angeles, CA.
Other Presentations
* Note: Only presentations from 2005 to the present are listed here.
2011
Macey, W.H & Schneider, B. (2011, May). Employee engagement and corporate financial performance. Presentation at 15th Congress of the European Association of Work and Organizational Psychologists (EAWOP), Maastricht, The Netherlands.
McPhail, S.M. (2011, May). Individual psychological assessment. Presentation at Houston Area Industrial/Organizational Psychologists (HAIOP), Houston, TX.
Macey, W.H. (2011, March). Employee engagement, organisational culture, and leadership behaviour. Presentation at Hong Kong Division of Industrial and Organizational Psychology Meeting, Hong Kong.
Lundby, K. (2011, February). Challenges and opportunities for I/O psychologists in a global economy: Key takeaways from a new SIOP volume and reflection upon th experience of living and working in Asia. Presentation at North Carolina Industrial and Organizational Psychologists (NCIOP) meeting, Winston-Salem, NC.
Macey, W.H. (2011, January). What employees can tell us about the customer experience. Presentation at Clarabridge Customer Connections, Las Vegas, NV.
2010
Macey, W.H. (2010, October). Building the engagement culture. Presentation at the 3rd Annual Employee Engagement Seminar, Barcelona, Spain.
McPhail, S.M. (2010, October). Ethics and the practice of I/O psychology. Invited address, Houston Area Industrial-Organizational Psychologists, Houston, TX.
Singla, N. (2010, June). When the customer is attacked: Why organizational support might not prevent counterproductive work behavior! Presentation at International Society for the Study of Work and Organizational Values (ISSWOV), Portugal.
Schneider, B. (2010, May). The meaning of employee engagement—and why it matters. Presentation at the 2010 Spring Partner Meeting of the Human Resources Research Institute, Carlson School of Management, University of Minnesota.
Tippins, N.T. (2010, March). What is I/O psychology and how can it help you rebuild your organization? Paper presented at meeting of the Center for HR Management, Chicago.
Tippins, N.T. (2010, January). Best practices in multi-national assessment. Paper presented at the meeting of the Metropolitan New York Association of Applied Psychology, New York.
2009
Tippins, N.T. (2009, October). The changing face of assessment. Panel presented at the 5th Annual SIOP Leading Edge Consortium, Denver, CO.
Macey, W.H. (2009, May). Linking employee engagement to competitive advantage: Criterion problems and levels of analysis. Presentation at the 14th European Congress of EAWOP, Santiago de Compostela, Spain.
Schneider, B. (2009, May). Employee engagement: Individual and organizational consequences. Presentation at the 14th European Congress of EAWOP, Santiago de Compostela, Spain.
Schneider, B. (2009, May). An international symposium on disentangling engagement. Presentation at the 14th European Congress of EAWOP, Santiago de Compostela, Spain.
Jeanneret, P.R. (2009, April). The pros and cons of testing. Presentation at the 2009 National Petrochemical & Refiners Association Labor Relations/Human Resources Conference, The Woodlands, TX.
Schneider, B. (2009, March). Engaging employee engagement: What it is, why it is important, and how to make it happen. Presentation at the Spring Roundtable of the University of Illinois Center for HR Management, Chicago, IL.
2008
Macey, W.H. (2008, November). Engaging and aligning your workforce. Presentation at the National Comprehensive Cancer Network for HR Executives Conference, Houston, TX.
Tippins, N.T. (2008, October). Ensuring quality in multi-national assessment projects. Presentation at the meeting of the North Carolina I/O Network, Charlotte, NC.
Heck, M. (2008, October). HR-XML integration makes pre-employment testing efficient and effective: A case study. Presentation at 2008 Global Partnering & Integration Summit, Chicago, IL.
Lundby, K. (2008, October). Understanding the talent lifecycle: Why employees join, stay, and leave their organization. Presented at the 2008 Annual Meeting of the Information Technology Survey Group (ITSG), Bangalore, India.
Lundby, K. (2008, August). A summary of findings from WorkTrends: Employee engagement and quality focus in the retail industry. Presented at Meeting of the Shanghai Retail Association, Shanghai, China.
Singla, N. (2008, August). A model of work antecedents and physical health outcomes of work interfering with family. Interactive poster presented at the meeting of the Academy of Management (AOM), Anaheim, CA.
Singla, N. (2008, August). Examining the efficacy of Lord’s Chi-square DIF detection with small samples and model-data misfit. Interactive poster presented at the meeting of the Academy of Management (AOM), Anaheim, CA.
Lundby, K. (2008, June). A summary of findings from WorkTrends: Work/life balance and job stress and their role in engagement. Presented at the 2008 Annual Meeting of the Hong Kong Psychology Association, Hong Kong, SAR.
2007
Tippins, N.T. (2007, September). Cheating on employment tests. Paper presented at the meeting of the North Carolina I/O Psychologists, Greensboro, NC.
Tippins, N.T. (2007, June). Unproctored, internet testing. Paper presented at the meeting of the IPMA-HR, Palm Springs, CA.
Tippins, N.T. (2007, May). Trans-national judgments of ethical scenarios in work and organizational psychology. Roundtable presented at the meeting of the European Congress of Work and Organizational Psychology, Stockholm.
McPhail, S.M. (2007, April). Selection for craft positions. Invited address, 2007 Engineering and Operations Technical Conference of the American Public Power Association, Atlanta, GA.
Tippins, N.T. (2007, March). Unproctored, internet testing. Paper presented at the meeting of the Personnel Testing Council of Northern California, Sacramento, CA.
Tippins, N.T. (2007, February). Unproctored, internet testing. Paper presented at the meeting of the Association of Test Publishers, Palm Springs, CA.
2006
Schneider, B. (2006, August). The essentials of getting published. OB Doctoral Consortium participant at the Academy of Management, Atlanta, GA.
Schneider, B. & Macey, W.H. (2006, July). Aligning employee surveys with organizational strategy: The service quality case. Symposium conducted at the International Congress of Applied Psychology, Athens, Greece.
Schneider, B. (2006, July). Linking organizational design to customer satisfaction: Reports from the service economy. Keynote address at the International Congress of Applied Psychology, Athens, Greece.
Schneider, B. & Macey, W.H. (2006, July). Lessons learned from the world of services management. Workshop conducted at the International Congress of Applied Psychology, Athens, Greece.
McPhail, S.M. (2006, April). Selecting for safety: Improving job safety through better selection. Invited address, 2006 Operations Conference of the Western Energy Institute, Costa Mesa, CA.
2005
Schneider, B., Macey, W.H., & Young, S.A. (2005, October). Employee service engagement and customer satisfaction: Understanding internal-external linkages in service settings. Frontiers in Services Conference, Arizona State University, Tempe, AZ.
Schneider, B. (2005, October). Building service relationships through the science of social influence. Discussant at the Frontiers in Services Conference, Arizona State University, Tempe, AZ.
McPhail, S.M. (2005, September) Climbing the ladder: Promotional testing in law enforcement agencies. Invited Address, 8th Annual State Police/Highway Patrol Hiring and Promotion Summit, Austin, TX.
Schneider, B. (2005, September). Personality and organizations. Invited Plenary Speaker at the IXth Annual Social Psychology Conference, La Coruna, Spain.
Our Approach
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Clarity starts with precise, straightforward data – the evidence - not hunch, hope or anecdote. Learn More >
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It is one thing to have strategic goals but quite another thing to know what needs to be done to achieve those goals. Learn More >
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Does organizational science have an impact on your bottom line? Yes. Learn More >
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Sometimes the data you get from a survey report doesn’t tell the whole picture. Learn More >
Research & Insights
Articles, Whitepapers, How-Tos


Employee Engagement: Tools for Analysis, Practice & Competitive Advantage

A Foundation for Building a Service Climate

Attract, Engage, and Retain Employees





