|
Multi-rater feedback systems are used by many organizations as the starting point for performance management. Feedback surveys pinpoint individual strengths and opportunities, and establish a process for continuous development.
Multi-rater feedback systems can raise individual and organizational performance if targeted to behavioral areas most critical to the organization and implemented with a focus on action planning. Well-designed, custom systems offer the most potential for significant impact.
Successful multi-rater implementations require a credible survey instrument, ease of administration, understandable reports, and follow-through with feedback and action planning.
Implementing a multi-rater feedback program can be difficult, time-intensive, and costly. Valtera offers a new generation of web-enabled tools to help you maximize the benefits of multi-rater feedback while reducing administrative burden, providing enhanced flexibility, and simultaneously minimizing project costs.
For multi-rater solutions, we develop comprehensive and meaningful competency models and rating systems geared to the strategic direction of your organization. Our rigorous approach makes these systems appropriate even for use in adminstrative decision-making.
Valtera's total solutions for multi-rater feedback include a fully online process, benchmark reporting, and action planning support and tools to help individuals achieve their performance goals.
Survey Design and Competency Modeling
The multi-rater process starts with survey design. The credibility of the multi-rater process ultimately rests with the validity and reliability of the underlying ratings. This is true whether the purpose is to provide developmental feedback or to provide information as part of a performance management system.
Actionable and unambiguous items are essential ingredients of a multi-rater survey. These items should reflect the entire spectrum of relevant leadership and/or competency areas. Items are written that can be considered as observable or 'knowable' by those who provide ratings. Furthermore, because the wording of the items creates a framework of expectations for the organization, Valtera ensures that the items we write are representative of effective performance and good leadership practice.
Valtera takes great pride and care in writing items that reflect the mission and values of our clients' organizations.
3SixtySage®
3SixtySage® supports the rapid deployment of multi-rater 360 feedback surveys. Designed for maximum flexibility and distributed administration, it can be up and running quickly and easily.
Valtera's web-enabled multi-rater technology is designed to reflect the way organizations work. It anticipates the need for continual adjustment of process and work flow to fit the ongoing operations of your organization.
More than simple customization, the flexibility of 3SixtySage® extends to administrative procedures, terminology, survey language and reporting. You control the entire multi-rater process at the timing and pace you choose. This flexibility and convenience allows you to shorten administrative time frames and reduce project costs.
To learn more about 3SixtySage®, click here.
Paper Administration Surveys
Valtera has extensive fulfillment and data management systems for optical scanning of data, key entry, and subsequent report generation. Quality control procedures, refined through years of experience, ensure data integrity. Our data processing services also include transcription of write-in comments included in the feedback survey and translation where appropriate.
Custom Reports
Many managers prefer reports that cut through unnecessary detail and that clearly target actionable items. Beyond our significant library of standard reports, Valtera has the ability to design report formats containing both graphics and text using combinations of different font styles and sizes as well as both line and bar chart formats.
Valtera will work with you to develop a report format that is easy to interpret and upholds your commitment to the confidentiality and anonymity of respondents.
Coaching
Valtera provides high-impact consultation on development to ensure action following feedback. Our psychological training, expertise, and knowledge of organizations make our coaching practical, helpful, and reality based. It can focus on all levels, including executive coaching. Valtera coaches can help you:
- Interpret feedback results from all 360 tools
- Make sense of varying perceptions.
- Understand what is necessary to change behavior and perceptions.
- Develop and follow through on an action plan.
We can develop the coaching skills of your own staff, so these services can be performed internally.
|
